I hate putting my iPhone in my pocket so I use a lanyard made by Collins America called a Danglet. I bought mine in February and it broke in April. Naturally I wrote asking for a replacement. They agreed to send the part, and attached a document explaining proper care of the Danglet. The Danglet is designed to withstand the maximum amount of pressure possible without damaging the iPhone’s connector. I knew this from the videos I had seen on their website. What I didn’t realize is that it is designed to break regardless of which angle the force is applied, not just directly down as you might expect. Talk about some excellent engineering. I wrote back and told them the Danglet worked as designed and that according to the instructions I had not used the device properly. Guess what? They are going to send the replacement anyway because the first Danglets apparently didn’t ship with a copy of the “care and feeding” document. It’s great when you find company that aims at excellence and exceeds your expectations.